FAQs
Got a question? We’re here to help.
Great question! Joining is really easy and a simple online process.
If you get stuck, please just ask any member of the team and they will be happy to help.
We're more than just a gym!
- Group exercise classes
- Personal Training
- Sunbed courses
- Frozen meal prep
and many more..
Yes! Please send us an email or call in to the club and speak to a member of the team. We can make adjustments from your next payment date.
Have you updated to the new Fervid Fitness App? (Black background in the app store)
To make sure you have access please make sure:
1, You have downloaded the NEW APP
2, Have an active paid membership,
3, Signed your membership aggrement,
4, Uploaded a PHOTO via the app,
5, Completed the PARQ Health Questionnaire
You can find your PARQ under the 'My documents' tab when you log into your account here: MEMBER LOG IN
6, Ensure your phone time and date is set to AUTO in settings
If all 6 stages have been completed correctly, your member app will grant you full access.
Our Group Exercise timetable is subject to change.
For our most up to date, please click here.
We offer memberships for 11 - 15 year olds at £25.99 per month.
Adult ages are considered from age 16 years +
To submit your one months notice, please click here.
Your final payment will be debited during this period.
NO! This is strictly forbidden.
This would be a serious breach of the terms and conditions of your membership. Any member found to be sharing their access to the club will have their membership instantly terminated.
You can freeze your membership for free In your member app,
1, Click on 'ME' then
2, 'MY MEMBERSHIP'
3, Click the blue active button and select your dates.
We require a minimum 14 days notice to process a freeze.
Make sure your app is the most up to date version and your phones operating system is running the most up to date version. Log out of the app and log back in to re-sync and try again. If you have no mobile connection, from reception you can log into the clubs WiFi and use your phone as normal.
Unfortunately we don't offer refunds for unused memberships.
If you're struggling for motivation or unsure of how to use anything in the club, please come and see us and speak to a member of the team.
We're here to help.
Complete the health questionnaire beiofre you become a member or when there has been any update to your health that we need to know about. You can complete the form here: PARQ